At The Velvet Casket, we aim to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping policy, including processing times, shipping options, and costs.

1. Order Processing Time

• Order Confirmation: After placing your order, you will receive an email confirmation. Please allow up to 24 hours for order processing.
• Production Time: As we have ready to ship products, your order will be processed immediately on working days.

2. Shipping Options & Delivery Times

We offer the following shipping options:

• Standard Shipping: Estimated delivery time is 4-6 business days.
• Express Shipping: Estimated delivery time is 1-3 business days after production.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing, postal delays, or other unforeseen circumstances.

3. Shipping Costs

• There is standard shipping charges of Rs 80 pan India.
• We offer free standard shipping on orders over Rs 3999 within India.

4. International Shipping

• Currently, we are not selling internationally.

5. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.

6. Address Changes

• Please ensure that the shipping address provided at checkout is correct. We cannot be held responsible for orders shipped to an incorrect address provided by the customer.
• If you need to change your shipping address, please contact us within 24 hrs at thevelvetcasket@gmail.com. Address changes may not be possible after the order has been shipped.

7. Lost or Damaged Items

• If your order is lost or arrives damaged, please contact us at thevelvetcasket@gmail.com within 2 days of the estimated delivery date. We will work with you to resolve the issue promptly.

8. Contact Us

For any questions or concerns regarding shipping, please contact us:

Email: thevelvetcasket@gmail.com

Phone no.: +91 9871592390